In tough economic times, Six Sigma is more useful than ever in corporate cost cutting. This book describes what Six Sigma is and how it works, what the typical pitfalls are, and how to overcome them, how to link Six Sigma to business strategy, the impact of organizational culture on the process, and the critical link between process, leadership, culture, and customer. Employing case studies and real-life examples, this book offers practical and comprehensive help for Six Sigma leaders and managers.