Application Management is part of the seven book ITIL series from OGC that guides business users through the planning, delivery and management of quality IT services.This publication covers the software development life cycle and provides details on business change with the emphasis on clear requirement definitions and implementation to meet business users' needs. Key features: ITIL is closely aligned with the BSI standard BS 15000 and Code of Practice (PD0005) An approach adopted by organisations such as Microsoft, IBM, Barclays, HSBC, Proctor & Gamble, British Airways and Guinness CD-ROM with added functionality available